30 Day Quality & Replacement Guarantee

The Air Plant Shop is committed to providing you with the best air plants Available.

  • If you are not satisfied with your air plants, we will replace them at no cost to you.
  • Please notify us via email with a photo within 30 days of receiving your plants
  • You will not have to return the unsatisfactory plants
  • Notify us via email: service@airplantshop.com
  • Please reference your Order ID so we can expedite the replacement process

If you are not completely happy with the health and vitality of your air plants we will replace them at no cost to you. Just notify us via email with a photo within 30 days of receiving your order and we will ship out replacements. No return or shipping charges. It is that simple.

We guarantee our air plants for thirty days. If you are not completely happy with the health and vitality of your air plant order you have thirty days to inform us by email at service@airplantshop.com and we will replace your air plants for free including shipping!

We stand behind our air plants 100% and want you to feel secure shopping with us. All air plants are shipped directly from our nursery and are hand picked to ensure you receive beautiful and healthy plants.

All orders come with an air plant care instructions to help you keep your plants happy and healthy. Air plants are hardy and easy to care for but we are here to help you with any issues. If you have questions or concerns about your air plants email us at service@airplantshop.com or call us at (904) 429-5716. We have shipped over 25,000 air plant orders.

Visit our Testimonials page to hear what some of our happy customers have said about our products and services.

Free & Fast Shipping

All Orders Over $60 ship for Free.

  • Shipping cost for orders under $60 is a flat rate of $6.95
  • We ship year round in any weather
  • If plants are damaged by weather we replace them at no cost to you.

Orders are shipped Monday through Friday except on holidays. Most orders are shipped out within 24 hours of order and arrive at your home or office within 2 to 5 days of being shipped out. We ship via United States Postal Service Priority Mail.

We only ship plants within the continental United States.

FedEx 2-Day Shipping. $30 Flat Rate.

Although our free shipping via USPS Priority Mail is quite reliable and timely, some customers have asked for the peace of mind of a private courier. We now offer FedEx 2-Day Shipping for a $30 flat rate.

  • You will find it as an option at checkout in addition to our other free or $6.95 USPS options 
  • This is for plant shipments only (no hard good materials: Wood, Cork, Terrariums, Ceramic, Terrarium fillers or holders).
  • • FedEx 2-Day does not delivery on Saturdays or Sundays therefore only orders placed Monday through Wednesday before 2 PM Eastern time will arrive in two days. USPS delivers Priority Mail on Saturdays (and occasionally Sundays). Keep this in mind when timing an order and considering the use of FedEx 2-Day. 
  • Orders will ship the same business day if placed by 2 PM Eastern Time and all products are in stock. If your shipment is very time sensitive, please call us after placing your order: 904-429-5716 or send us an email service@airplantshop.com.

Concerned About Shipping to a Cold Location? We have you covered.

We ship around the year, despite your local weather conditions. If you are concerned about daytime temperatures below freezing, and you are not home when mail is delivered, the best option is to have the plants shipped to where you are located during the day (your place of work or school). However, plants received damaged are always covered by our 30 Day Guarantee.